Refund policy

All baked goods (edible food products) are customized by either a quote agreement or implied when you purchase on the website therefore returns are not accepted under any condition.

We have a 30-day return policy for physical "Non-baked" products should we offer any currently or in the future, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or if you have questions you can contact us at info@confectionconfectioncakes.com. Please note that if applicable, returns will need to be sent to the following address:

279 Roswell Street Northeast, Marietta, Georgia  30060

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order for a physical product upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are not accepted under any circumstance.

Refunds 
All orders for baked goods (edible food products) are not refundable under any circumstance. For a physical product, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.